Chargebacks
One
of the dirtiest words in the credit card industry is Chargebacks.
Invariably this word comes up often in the lodging industry.
Maybe that is why hotels always seem to have those little bars
of soap around. Credit Card Processing Services takes a very
proactive role in helping your hotel from becoming the victim
of unreasonable chargebacks, however we need your assistance
in defending them successfully. That is why we want you to be
knowledgeable about the special chargeback rules related to
lodging establishments.
When
you receive a Chargeback Notification or Retrieval Request please
be certain to read each one carefully and be sure to respond
promptly within the timeframe stated and provide all of the
documentation requested on the first request. This is very important
because MasterCard and Visa have very stringent rules in allowing
our processor to respond favorably. Be certain that requested
copies of sales receipts or other documentation is legible and
if necessary use a copier to darken the images. During the process
of defending the chargeback your materials will be scanned once
and possibly faxed twice.
Why
do Chargebacks Occur?
In case
you are new to credit card processing you may not be aware of
why a chargeback occurs in the first place. In every case it
is because a cardholder initiated a complaint with their credit
card issuer disputing a sale that appeared on the credit card
statement. It can be for a whole host of reasons such as they
were billed more than they were quoted, the service wasn’t
as promised, or even that the cardholder says that they didn’t
even stay at the property. Once the cardholder notifies their
issuing bank that they are disputing the charge the formal chargeback
process is set in motion.
What
are the Most Common Chargeback Reasons?
